Customer care
Delivery information
Delivery options and exact dates for your address are shown at checkout before you pay.
Where do you deliver, and how much does it cost?
We deliver to addresses in the United Kingdom.
- Standard delivery: £3.99 for orders of £80 or less; free for orders over £80. Estimated arrival: 3–5 working days.
Your estimated delivery dates are shown at checkout.
Can I track my order?
Yes. When your order is dispatched you'll receive an email with tracking details. You can also see your orders by signing in to your account.
Some items say they ship from our overseas warehouse. What does that mean?
Some products are dispatched from an overseas warehouse. The same UK delivery terms apply to all products in our current catalogue: standard delivery in 3–5 working days (£3.99 for orders of £80 or less; free for orders over £80). Available services and estimated dates for your address are shown at checkout.
Can I send my order to a different address?
Yes. Enter the delivery address at checkout; it can be different from your billing address. Please check it carefully, as we may not be able to change it once the order is placed.
What if my order has several items?
Items are usually sent together. If anything is sent separately, you'll receive tracking for each parcel.
My order hasn't arrived. What should I do?
Check your dispatch email for tracking first. If it hasn't moved or the delivery date has passed, contact us with your order number and we'll look into it.
What is your order cutoff and dispatch time?
Our cutoff is 2pm UK time, Monday to Friday. Handling takes 0–1 working day. Orders after the cutoff, at weekends or on UK public holidays begin processing on the next working day. Standard transit takes 3–4 working days. These are estimates including handling, rather than a guaranteed next-day service. See our shipping policy.
Still need a hand?
Get in touch with a question about your order or a product.