Terms of service

Introduction

Welcome to Back Deal. By using our website or placing an order with us, you agree to these Terms & Conditions and our Privacy Policy.

We may update these terms from time to time, so we recommend checking them whenever you use our website.

You must be aged 18 or over to purchase products from us. If you are under 18, you may only use our website with the involvement and permission of a parent or legal guardian.

About Back Deal

Back Deal is a trading name of ROCKSTAR SALES LIMITED, a company registered in England and Wales.

Business address:
ROCKSTAR SALES LIMITED
9c Grand Union Way
Southall
UB2 4EX
United Kingdom

Email: Info@backdeal.co.uk

Company registration number: 17543004

Delivery Timescales

We always aim to deliver your order within the estimated delivery time shown when you place your order.

Occasionally, circumstances outside our reasonable control or the courier's control may cause delays. Delivery times are therefore estimates rather than guaranteed delivery dates.

If we become aware of a significant delay, we will contact you as soon as reasonably possible.

Missing Items

If an item appears to be missing from your delivery, please contact us as soon as possible.

We may need up to 5 working days to investigate. As part of our investigation, the dispatch location may review available CCTV footage to confirm that the order was checked and packed correctly before dispatch.

CCTV is used for internal investigation purposes and is only accessible to authorised members of our team.

If our dispatch checks confirm that the item was packed correctly, we may then investigate the matter with the courier. We may ask you to provide the packaging your order arrived in and complete a declaration confirming that the item was missing when the parcel was delivered.

Delivery Disputes

If you believe your order has not been delivered, please allow up to 5 working days for us to investigate.

Depending on the circumstances, we may contact the dispatch location and courier and review available dispatch records or CCTV.

You may be asked to provide proof of signature or complete a declaration confirming that you did not receive the order. Providing any requested information promptly will help us complete the investigation as quickly as possible.

Complaints

If you have a complaint about a product or service, please contact our Customer Service team.

We will always aim to resolve complaints fairly and as quickly as possible.

If we are unable to resolve your complaint and have issued a final response, you may be able to refer the matter to an appropriate alternative dispute resolution service where applicable.

Damaged or Defective Goods

If an item arrives damaged or develops a fault, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund or another appropriate remedy.

You may be asked to provide proof of purchase and, where appropriate, photographs or other information about the issue.

Order Acceptance and Contract

When you place an order, you are making an offer to purchase the products selected.

We will send an order confirmation to acknowledge that we have received your order. This confirmation does not necessarily mean that your order has been accepted or that a contract has been formed.

Orders are subject to product availability and our acceptance of the order. If an item becomes unavailable, we will contact you and, where payment has already been taken, arrange an appropriate refund.

Once an order has been accepted and dispatched, a contract for the relevant products will be formed.

We may refuse or cancel an order where there is a genuine reason to do so, including product availability issues, pricing or description errors, suspected fraudulent activity or suspected bulk/resale purchasing.

Payment

We accept the payment methods displayed at checkout.

When paying by debit or credit card, your bank may place a temporary pending authorisation on the funds. This is controlled by your bank and may remain visible until the payment is completed or released.

Payment is normally taken when your order is dispatched.

International Orders

Where international delivery is available, local customs duties, taxes or other import charges may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for ensuring that products ordered are permitted under the laws applicable in their country.

Quantity Restrictions and Bulk Buying

Some products may be limited to one unit or one pair per customer. Where a restriction applies, it will be shown with the relevant product.

Orders that exceed an advertised quantity limit may be cancelled.

We may also cancel orders where we reasonably believe products are being purchased for resale, wholesale or other commercial purposes rather than personal use.

Intellectual Property

All content on the Back Deal website, including images, photographs, designs, written content, graphics, software and website layout, is owned by us or used with permission and is protected by applicable intellectual property laws.

You may use the website for your own lawful, personal and non-commercial purposes.

You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit any part of the website or its content without our prior written permission.

Accuracy of Information

We take reasonable care to ensure that product information, descriptions and prices displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

We may update product details, prices, colours, sizes or other information from time to time.

If we discover a genuine error in the price or description of an item you have ordered, we may contact you before dispatch and give you the option to continue with the order at the correct price or cancel it. If the order is cancelled, any payment already taken will be refunded.

Prices and Promotions

Prices shown on the website include VAT where applicable for UK deliveries, unless stated otherwise. Delivery charges are shown separately where applicable.

We reserve the right to change prices and promotions at any time.

Online promotions may have specific terms, restrictions or expiry dates and may not be available in every location.

Delivery

Delivery options and estimated delivery times are displayed at checkout.

Standard and expedited delivery options may vary depending on the product, destination and availability.

Please refer to our Delivery Information for further details.

Website Availability and Security

We take reasonable steps to keep the Back Deal website secure and available. However, we cannot guarantee that the website will always be completely free from technical errors, interruptions, viruses or other harmful elements.

You are responsible for ensuring that the equipment you use to access our website is appropriately protected.

Nothing in these terms affects your statutory rights as a consumer.

Limitation of Liability

To the extent permitted by law, Back Deal will not be responsible for losses caused by circumstances outside our reasonable control, including certain delays or failures caused by third parties.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Account Security

If you create an account with us, you are responsible for keeping your login details secure and confidential.

You must notify us if you believe your account details have been accessed or used without your permission.

Messages and Website Use

You must not use our website to submit or publish content that is unlawful, threatening, abusive, defamatory, obscene, offensive, discriminatory or otherwise inappropriate.

We reserve the right to remove inappropriate content and take appropriate action where these terms are breached.

Suspension of the Website

We may temporarily suspend access to the website for maintenance, security updates, technical work or other operational reasons.

We may also restrict or terminate access where these Terms & Conditions have been seriously or repeatedly breached.

Governing Law

These Terms & Conditions, the website and any contracts between you and Back Deal are governed by the laws of England and Wales.

Where permitted by law, the courts of England and Wales will have jurisdiction.

Promotion Codes

Promotion codes must be entered at checkout and are subject to the conditions stated with the relevant offer.

Unless otherwise stated:

  • Promotion codes are valid only during the advertised promotional period.

  • Only one promotion code may be used per customer per transaction.

  • Promotion codes cannot be exchanged for cash or refunded.

  • Some products or locations may be excluded.

  • We reserve the right to withdraw or amend a promotion at any time, including before its advertised end date.

Phone: 07777 202053