Customer care
Care & warranty
Every product we sell comes with a 12-month warranty against manufacturing faults.
What does the warranty cover?
Faults in materials or workmanship that appear under normal use during the warranty period.
What isn't covered?
- Accidental damage, drops and cracked screens
- Liquid damage
- Repairs or modifications by anyone other than an authorised repairer
- Normal wear and tear, including batteries wearing over time
- Software changes such as rooting or jailbreaking
How do I make a claim?
Contact us with your order number and a description of the fault, and we'll arrange a repair, replacement or refund.
What about renewed products?
Renewed products carry a warranty too; the product page shows the terms for that item.
Still need a hand?
Get in touch with a question about your order or a product.