These rules apply to all products in our current catalogue, including items dispatched from an overseas warehouse. They do not limit your statutory rights.
Changing your mind
You can tell us that you wish to cancel an online order within 14 calendar days after receiving it. You then have a further 14 calendar days to send the goods back.
You may inspect the goods as you would in a shop. Please return the product with its accessories, manuals and original packaging where possible. A deduction may be made for actual loss in value caused by handling beyond what is necessary to establish the product's nature, characteristics and functioning. We do not apply a fixed restocking fee.
How to return an item
Contact Info@backdeal.co.uk or use our contact page, quoting your order number and the item you wish to return. We will provide postal return instructions. Contact us before posting so we can confirm the return and any label required.
Returns are made by post. Package the item securely, remove personal data and account locks from devices, and retain proof of postage. A tracked service is recommended.
Return address
Back Deal — ROCKSTAR SALES LIMITED
9c Grand Union Way
Southall
UB2 4EX
United Kingdom
Please contact Info@backdeal.co.uk or call 07777 202053 before posting your return, quoting your order number. We will confirm the return instructions and arrange postage for eligible faulty-item returns.
Who pays return postage?
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Change-of-mind returns: the customer pays the direct cost of return postage.
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Eligible faulty, damaged or incorrect items: Back Deal pays the return postage. Contact us first so we can arrange an appropriate label or return method.
Refund timing and method
We refund the original payment method within 14 calendar days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. For a cancelled order, we refund the basic outbound delivery cost paid.
Faulty or damaged products
If a product is faulty, damaged or not as described, contact us promptly with your order number and details of the problem. Where appropriate, we may ask for photographs or a serial number to help assess the issue. You have a short-term right to reject faulty goods within 30 days of delivery, and further rights may apply after that. We will arrange the appropriate refund, repair or replacement in line with your statutory rights.
Our 12-month warranty is additional to your statutory rights.
Delivery information
Standard UK delivery costs £3.99 for orders of £80 or less and is free for orders over £80. Estimated arrival: 3–5 working days. See our shipping policy for cutoff times, handling and tracking information.
Can I exchange a change-of-mind purchase?
For a change-of-mind return we offer a refund rather than a direct exchange. You can place a new order for a different item. This does not affect your right to an appropriate repair or replacement for an eligible faulty item.
